Question 1

Do your cakes include nuts and dairy products?

Accepted Answer

Although we do not include nuts in any of our cakes they are made in a kitchen that is not 100% nut free. Please note some decorations may contain hydrogenated peanut oil. Please enquire before ordering if this is a concern. Our cakes are made with dairy products including real butter and free range eggs, however we can offer egg free, dairy free and gluten free cakes. Please ask for details. Only ginger cakes contain milk.

Question 2

How long do your cakes keep for?

Accepted Answer

Because our cakes are freshly baked daily and made from just natural ingredients they are at their best the day you receive them. They will however keep well for several days if kept in an airtight container at room temperature.

Question 3

Can you keep the cakes in a fridge?

Accepted Answer

It is best not to keep cakes in the fridge as they can dry out, moisture can affect the texture of the frosting and the other foods may taint the flavour.

Question 4

Can cakes be customised?

Accepted Answer

Yes, all our cakes are baked to order so can be made to your precise specification where possible. We offer a great selection of toppings and colours to suit your occasion.

Question 5

What happens if the stand gets damaged or pieces lost?

Accepted Answer

If the stand unfortunately gets damaged or pieces become lost while you are hiring
it, dismantling it or before you return it to us we will still need the stand back
and all the pieces including any broken pieces. The stand remains the property of
The Cupcake Baker at all times.

Question 6

Can cakes be collected from our premises?

Accepted Answer

Cakes can be collected from our premises by prior appointment. Any cakes or products including cupcakes, top cakes, mini cakes, macaroons and tray bakes that are collected by a client are no longer the responsibility of the Cupcake Baker once the products have departed from our premises. The Cupcake Baker will not be liable for any damaged products in transit by the client.

Question 7

Will we have the deposit for stand hire returned?

Accepted Answer

As long as the stand is returned to us within 4 days of your event and is complete and totally undamaged, we will refund you the hire charge. Please note as the stand is made from high quality perspex it will easily scratch. Please take care when displaying or dismantling the stand to avoid this.

Question 8

For weddings and events are we able to arrange our own delivery and set up at our event venue?

Accepted Answer

If you wish to arrange your own delivery and set up that's ok but you will need to
check with the venue that they are willing to set up the display for you. To ensure
our cupcakes are transported in the best possible way with ease of storage for
yourselves or the venue, they will be supplied in our purpose built cupcake delivery
boxes of which there will be a small charge for larger orders.

Question 9

Can we use a fresh flower display as a top cake topper?

Accepted Answer

Yes. If real flowers are required for a top cake decoration or to display on the cake stand, please check that the florist a) knows the size of the cake and b) that they know the arrangement will be used on or near an edible product. Some flowers are toxic and we cannot be liable for any contamination to our cakes that may arise from using unsuitable floral arrangements.

Question 10

Weddings and Events

Accepted Answer

All our cakes require a non-refundable deposit of 50% at the time of order with the final balance required 2 weeks before the date of the event. Any additional charges such as stand hire will be included on the final balance invoice.

Question 11

Public Liability Insurance

Accepted Answer

We are covered by £2,000,000 Public Liability Insurance with insurers 'Simply Business'.

Question 12

Food Hygiene

Accepted Answer

We are registered with South Oxfordshire District Council with Food Hygiene (England) Regulations 2006, Regulation (EC) No 852/2004. We hold a current Safer Food Handler - Food Hygiene Certificate Level 2 and have scored the maximum '5' for South Oxfordshire District Council Food Hygiene Rating.

Question 13

Smaller orders

Accepted Answer

Payment in full is required at the time of booking for all orders under £60 and for events within 2 weeks of the time of booking.

Question 14

Data Protection; Do you pass on our details?

Accepted Answer

We respect your privacy and do not pass your details onto 3rd parties. We will only ever use your data to process your order, to contact you regarding the order and to keep you up to date with useful product information and seasonal offers. Our aim is to provide you with the best possible service and we only use the necessary data to deliver reasons to be cheerful for you on every occasion.

Cupcake Baker

Tel: 07546 873248

mail@cupcakebaker.co.uk