faq

Free range egg, from the Cupcake Baker, home of the cutest cupcakes in Oxfordshire

Frequently asked questions
Do your cakes include nuts and dairy products?
Although we do not include nuts in any of our cakes they are made in a kitchen that is not 100% nut free. Please note some decorations may contain hydrogenated peanut oil. Please enquire before ordering if this is a concern. Our cakes are made with dairy products including real butter, free range eggs and milk, however we can offer egg free, dairy free and gluten free cakes. Please ask for details.

How long do your cakes keep for?
Because our cakes are freshly baked daily and made from just natural ingredients they are at their best the day you receive them. They will however keep well for several days if kept in an airtight container at room temperature.

Can you keep the cakes in a fridge?
It is best not to keep cakes in the fridge as they can dry out, moisture can affect the texture of the frosting and the other foods may taint the flavour.

Can cakes be customised?
Yes, all our cakes are baked to order so can be made to your precise specification where possible. We offer a great selection of toppings and colours to suit your occasion.

What happens if the stand gets damaged or pieces lost?
If the stand unfortunately gets damaged or pieces become lost while you are hiring
it, dismantling it or before you return it to us we will still need the stand back
and all the pieces including any broken pieces. The stand remains the property of
The Cupcake Baker at all times.

Will we have the deposit for stand hire returned?
As long as the stand is returned to us within 4 days of your event and is complete and totally undamaged, we will refund you the hire charge. Please note as the stand is made from high quality perspex it will easily scratch. Please take care when displaying or dismantling the stand to avoid this.

For weddings and events are we able to arrange our own delivery and set up at our event venue?
If you wish to arrange your own delivery and set up that's ok but you will need to
check with the venue that they are willing to set up the display for you. To ensure
our cupcakes are transported in the best possible way with ease of storage for
yourselves or the venue, they will be supplied in our purpose built cupcake delivery
boxes of which there will be a small charge for larger orders.

Do you pass on our details?
We respect your privacy and do not pass your details onto 3rd parties.

©The Cupcake Baker 2008. All rights reserved.
All material on this site, including photographs, illustrations, logo design, cake flavour names, text and other information is protected by copyright. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the written permission of The Cupcake Baker.